They were great! They gave a free look at my car and disclosed all the approximate costs involved in an email that the owner sent personally to me. It included the costs, time involved, and all the things that I should be aware of. They then prioritized what was most urgent so if I was strapped for cash I can do the most important stuff first. I would have had it fixed, but my dad didn't want to put more money into the car. It was an old car.