Make some room for Tablet Technology in the Auto Shop
on March 01, 2016 at 3:59 PM, updated March 04, 2016 at 8:23 AM
Tablet Technology enters the neighborhood garage!
Zaloom's Auto Repair is pleased to announce that they have incorporated a popular, user friendly technological tool – the tablet - into their daily business operation to provide a more efficient and engaging automotive repair experience for their customers.
While a 31 point inspection has always been the starting point for any vehicle that enters Zaloom's, the process and review of these individual car inspections or "check ups" has become more efficient and more easily executed through the use of an IPAD and a software program called, Auto Vitals.
"It is common practice for healthcare professionals to interact with their patients while using a tablet. It's almost routine to see your doctor enter the exam room with tablet in hand and that's a good thing. It gives them ready access to information such as your health records, past appointments, inoculation schedules, etc. This gives the people in your life, who help you maintain good health, do that in the most efficient and comprehensive way possible. And, that is what we are doing for our customers and their cars. We are using tools that will better help us execute our philosophy of: we are here to keep your vehicle in good health", said George Zaloom, owner of Zaloom's Auto Repair.
Cars that arrive at Zaloom's Auto Repair first go through a 31 Point Courtesy Check to uncover any and all issues, all of which is reported to the customer. This process allows Zaloom's to not only find any potential problems but also provides an opportunity to educate their customers about them and options to have them corrected.
To help with the 31 Point Courtesy Check, each technician has his own IPAD loaded with the history of your car, manufactures recommendations, bulletins and recalls, in addition to the repair order. The IPAD, through the use of the Auto Vitals software program, allows the technician to communicate with the service desk and the service desk to the technician. Technicians are able to take photos of issues, record noises, and email this type of information directly to the customers, thereby engaging the customer in the repair.
As personal as the counter experience would be, the online experience helps motorists to rely on their trusted mechanics, even when their busy lives does not allow them to be at the counter. (as stated on the Auto Vitals website).
History of Zaloom's.....
Eighty years ago, Grandpa Michael started it all at OK Auto Body on Barker St. and from that point on there was oil in our blood. The Zaloom's have been making Staten Island a better place to drive ever since.There's nothing that can replace experience and hard work when it comes to getting you back on the road quickly and safely, and that's the difference you'll see in every job we do. We're the kind of people who don't get tired of happy customers, and we'll never get tired of doing great work
The All-American, local garage is alive and well; four generations deep.