I came to Zaloom's for the first time a couple months ago when my car started making a horrifying noise when I braked- like stepping on the tails of hundreds of cats at the same time. Turns out my brakes were messed up- who'da thunk.Anyway, everyone I worked with was helpful and nice. They took me and showed me on my car what was wrong and explained what had to happen. Also, they were very up front about pricing. Plus they seem tech friendly and will email you updates when your car is in the shop and whatnot.They had drinks and cookies while I waited and I even overheard them discussing the money they were donating to a local charity (it was Christmas time). All around it seems like a very friendly and honest family business. A few weeks later I returned with an unrelated problem which they again took care of quickly and professionally. I hope I don't have any more car troubles and won't have to go back- but if I do- I know they will take care of me.