Staten Island Auto Repair

I generally look for three factors when taking my vehicle to an auto repair shop. They are 1) Honesty, 2) Knowledge, and 3) Speed of Service. Zaloom’s Auto Repair excels in all three aspects. From the moment I stepped into the shop (first time customer), I felt they sincerely wanted to help me with my vehicle issues. Joe and Ed both took the time to listen to me explain the issue and asked questions to make sure they understood what I was experiencing. I got a phone call later that day as they identified the problem and explained how to fix it. They were clear detailing what the cost would be and managed my expectations by providing a reasonable (quick) length of time for them to fix it (I explained that I needed my vehicle for an upcoming trip and they worked quickly to get it back to me right away). When I went to pick up my vehicle, they showed me the part that was damaged and even showed me a new one so I could see the difference and feel where my part was not functioning properly and the new one did. They also took a look over the rest of the vehicle and let me know everything looked good; which gave me a real peace of mind on my trip. It can be difficult to find a business that treats the customer right, makes you feel well taken care of and you can really trust and I’m quite happy that I found that and more.

Walked in with out an appointment and even with a full shop they said they could take care of me. Great service and friendly staff. I found my new auto repair shop.

Great experience from start to finish! Thank you for a terrific job!!

Paid 150 bucks for them to look at my car and tell me what's wrong with it, they refused to show me where the parts were on the engine and gave me a quote for 1300 bucks to make the repairs which was puzzling because I did all the repairs myself and spent 2 hours doing it and 300 on parts and I don't do it for a living. they charge 98 bucks an hour for labor so I guess they were quoting me 5 hours to fix the car which is a bit of a stretch. Was not happy with the customer service either felt like they were trying to get me to do more than needed for a 1999 avalon thats only worth 2200 bucks. If I did everything that was "recommended" I would have totaled the car.

Went in for car inspection without appointment. They did their best to accomodate me and got me out in 90 minutes, as promised. Always a pleasure doing business with them.

Professional, quick, reliable. EVERY TIME! Love Zalooms!!

They know their business, and I absolutely trust them. First, if it's not broken, they don't try to fix it. They'll tell you it's not broken (how often have you seen that). Second, they offer common-sense cost/benefit solutions to whatever problem you really do have. Third, they back their work. Last, they are genuinely nice people

Seems like a good company, going to think about the work recommended since we may buy a new car.

I know I can count on a thorough review of my vehicles when I go to Zaloom. Work always done with excellence. They really go the extra mile.

Thorough, timely, fully-explained, honest service!Joe, As you know, I found you guys withing months after you opened. Can't ask for anything more!